Messaging
SMS Opt-In Disclosure
This page documents exactly how NovaSurge collects consent to send SMS text messages, what messages we send, and how to stop them. Our opt-in method is a web form on this website, and our messaging use case is customer care.
1. Business information
NovaSurge25 Marshal Rd
Rocky Hill, CT 06067
United States
Phone: (888) 984-7899
Email: novasurgeai@gmail.com
Website: novasurgeai.com
2. How consent is collected (opt-in workflow)
Consent is collected through the “Book a Free Demo” form on our home page. No phone number is ever added to our messaging list any other way, and we never purchase or import phone number lists.
- Step 1. The visitor goes to the Book a Free Demo section on novasurgeai.com.
- Step 2. The visitor selects a date and time for their demo.
- Step 3. The visitor enters their name, email address, and mobile phone number.
- Step 4. The visitor reads the SMS consent notice and actively checks the consent checkbox. The box is unchecked by default and is never pre-selected.
- Step 5. The visitor submits the form. The consent decision and a timestamp are recorded with the booking.
Checking the box is optional. A visitor can book a demo without agreeing to SMS, because consent is not a condition of purchase.
3. The exact consent language on the form
This is the notice displayed next to the checkbox, word for word:
I agree to receive customer care SMS/text messages from NovaSurge at the mobile number I provided above, including replies to my inquiry, demo appointment confirmations, appointment reminders, and related customer-service updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. View our Privacy Policy and Terms of Service.
4. Message types we send
Customer care messages only:
- Replies to an inquiry the customer submitted to us
- Demo appointment confirmations
- Appointment reminders
- Related customer-service updates, such as rescheduling a booked appointment
We do not send marketing or promotional text messages, and we do not send messages to anyone who has not checked the consent box.
5. Sample message
6. Frequency, rates, and opting out
- Message frequency. Message frequency varies based on the customer’s interaction with us. Estimated volume is low — typically a few messages per appointment.
- Cost. Message and data rates may apply. NovaSurge does not charge for text messages, but the recipient’s mobile carrier may.
- Opt out. Reply STOP to any message to unsubscribe. A single confirmation is sent, after which no further messages go to that number. Customers may also call (888) 984-7899 or email novasurgeai@gmail.com to be removed.
- Help. Reply HELP to any message, or call (888) 984-7899.
- Carriers. Mobile carriers are not liable for delayed or undelivered messages.
7. Privacy of mobile information
No mobile information is shared. No mobile information — including phone numbers collected for SMS purposes and consent to receive messages — is sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Mobile opt-in data and consent are never shared with any third party except the service providers strictly necessary to transmit messages on our behalf, and those providers may not use the information for any other purpose.
Full details are in our Privacy Policy and Terms of Service.