Privacy Policy

1. Who we are

This website and the services described on it are operated by:

2. Information we collect

We only collect information that we need in order to respond to you and deliver our services.

• Information you give us directly. When you book a demo, submit a form, call us, or email us, we may collect your name, phone number, email address, business name, and the date and time you request, along with anything else you choose to tell us.
• Information from using our website. Standard technical data such as your IP address, browser type, device type, referring page, and pages viewed, collected through server logs and any analytics we use.
• Communications. Records of calls, text messages, emails, and chat conversations between you and NovaSurge, including interactions handled by our AI systems. Calls may be recorded or transcribed where permitted by law and disclosed to you at the time of the call.
• Client service data. If you become a client, information needed to configure and operate your systems — such as your services, hours, pricing, and the contact details of customers who reach you through systems we build for you.

We do not knowingly collect sensitive personal information, and we ask that you not send us payment card numbers, Social Security numbers, or health information through our website forms.

3. How we use information

• To respond to your inquiries and schedule, confirm, or reschedule demos and appointments.
• To provide, operate, configure, and support the services you request.
• To send service-related messages, such as booking confirmations and reminders.
• To send follow-up or marketing communications by email where you have consented, and which you can opt out of at any time. We do not send marketing text messages.
• To improve our website, services, and the quality of our AI systems.
• To maintain security, prevent fraud and abuse, and comply with legal obligations.

4. Phone calls and SMS/text messaging

This section describes how we handle telephone and text message communications.

• Consent. By entering your mobile number and checking the SMS consent box on our booking form — or by providing your number through our chat widget or when requesting a call — you agree that NovaSurge may send customer care text messages to that number, including replies to your inquiry, demo appointment confirmations, appointment reminders, and related customer-service updates. Consent is not a condition of purchasing any product or service.
• Message types. Customer care messages only: replies to your inquiry, demo appointment confirmations, appointment reminders, and related customer-service updates. We do not send marketing or promotional text messages.
• Message frequency. Message frequency varies based on your interaction with us.
• Cost. Message and data rates may apply. NovaSurge does not charge for text messages, but your mobile carrier may.
• Opting out. You can opt out of text messages at any time by replying STOP to any message. You will receive a single confirmation that you have been unsubscribed, after which we will stop sending texts to that number. You may also call us at (888) 984-7899 or email novasurgeai@gmail.com to be removed.
• Help. Reply HELP to any message, or contact us at (888) 984-7899, for assistance.
• Carriers. Mobile carriers are not liable for delayed or undelivered messages.

No sharing of mobile information. No mobile information — including phone numbers collected for SMS purposes and consent to receive messages — will be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Mobile opt-in data and consent are never shared with any third party except the service providers and subcontractors strictly necessary to transmit messages on our behalf, and those providers are prohibited from using the information for any other purpose.

5. How we share information

We do not sell your personal information. We share information only in these limited circumstances:

• Service providers. Vendors who help us operate our business — such as hosting, email delivery, telephony and messaging platforms, scheduling tools, and analytics — and who may only process information on our instructions.
• Legal reasons. When required by law, subpoena, or other legal process, or to protect the rights, property, or safety of NovaSurge, our clients, or the public.
• Business transfers. In connection with a merger, acquisition, or sale of assets, in which case we will take reasonable steps to ensure your information remains protected.
• With your direction. When you ask us to share information with someone else.

See Section 4 for the specific restrictions that apply to mobile phone numbers and SMS consent.

6. Cookies and analytics

Our website may use cookies or similar technologies to keep the site working properly and to understand how visitors use it. Most browsers let you refuse or delete cookies through their settings. Disabling cookies may affect how parts of the site function.

7. Data retention

We keep personal information only as long as needed for the purposes described in this policy, to maintain business records, and to meet legal, tax, or accounting requirements. When information is no longer needed, we delete it or render it anonymous.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we hold. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

9. Your rights and choices

• You may request access to, correction of, or deletion of the personal information we hold about you.
• You may opt out of marketing emails using the unsubscribe link in any message, and out of text messages by replying STOP.
• Depending on where you live, you may have additional rights under applicable state or national privacy laws, including the right to know what information we collect and the right not to be discriminated against for exercising your rights.

To make a request, contact us at novasurgeai@gmail.com or (888) 984-7899. We may need to verify your identity before acting on your request.

10. Children’s privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

11. Third-party links and services

Our website and services may link to or integrate with third-party sites and platforms. Their privacy practices are governed by their own policies, and we encourage you to review them.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes will be made clear on this page.

13. Contact us

Questions about this policy or your information? Reach us at: